Privacy Policy

This Privacy Policy ("Policy") explains how Novu Live (the "Platform", "we", "us" or "our"), operated by Novu Cosmic LLC, collects, uses, shares, stores and protects your personal data when you use the Novu Live mobile application, website and related services (the "Services"). By accessing or using the Services you agree to this Policy. If you do not agree, please do not use the Services.

1. Adults Only (18+)

Novu Live is strictly for users who are 18 years of age or older. The Services are not directed to minors and we do not knowingly collect personal data from anyone under 18. If you believe that a minor's data has been processed, or you are a parent or guardian requesting deletion, contact [email protected].

2. Information We Collect

A) Account and profile information

• Username, profile photo or video, country or region, date of birth or age, gender (if provided)
• Email address and/or phone number used for registration and verification
• Information from social sign-in providers (Sign in with Apple, Google, Facebook, TikTok) as permitted by those providers and by your settings

B) User content and communications

• Live streams, room activity, messages, comments, posts and uploaded photos, videos and audio
• Interactions such as likes, follows, blocks and reports

We do not record or archive voice or video calls or live audio for storage purposes. If recording is ever introduced for safety and enforcement, we will give clear in-app notice, obtain any required permissions or consents, restrict access to an authorized team only, and use recordings solely for policy violations, safety and enforcement.

C) Payments and payouts

• Purchases made through the Apple App Store or Google Play are processed by those stores and are subject to their payment and refund policies. We receive transaction confirmations but do not receive your full card details.
• If you request a payout, we may collect the information necessary to process it and to comply with legal obligations (identity, country, payout account details, tax-related information) and share it with payment providers strictly as needed.

D) Location data (optional)

• Approximate location derived from your IP address or SIM
• With your permission, more precise location via GPS or Wi-Fi

Location is optional and can be disabled or hidden in settings. Some features, such as "nearby" recommendations, may be limited when location is off.

E) Device and usage data

• IP address, device model, operating system version, app version
• Device identifiers, time zone, network information
• In-app browsing and interaction data, crash reports and error logs

F) Permissions

Depending on the features you use, the app may request permission for the camera and microphone (live streaming, voice and video features, media messages), photos and media (selecting and uploading content), notifications, and network access required for functionality and security. You can change permissions at any time in your device settings.

3. How We Use Your Information

• Provide, operate and maintain the Services
• Authenticate users and secure accounts
• Moderate content and detect abuse, fraud and spam
• Provide customer support and handle reports
• Analyze performance, troubleshoot and improve the Services
• Personalize your experience where applicable
• Send service notifications and, where you opt in, promotional messages
• Comply with legal obligations and protect our rights and the rights of others

4. How We Share Your Information

We do not sell your personal data. We may share data with:

• Service providers that help us operate the Services (hosting, cloud storage, analytics, security, customer support)
• Payment and financial providers (app store billing and payout processing)
• Law enforcement or authorities where required by law or to protect safety
• A successor entity in the event of a merger, acquisition or asset transfer, with appropriate notice

5. Third-Party Services and SDKs

The app may include the following third-party components, which process data under their own privacy policies:

• Google Firebase (Analytics, Cloud Messaging, Crashlytics, Authentication)
• Apple In-App Purchase and Google Play Billing
• Sign in with Apple, Google Sign-In, Facebook Login, TikTok Login
• Agora (real-time voice and video)
• Tencent Cloud IM (chat messaging) and Tencent Cloud COS (media storage)

6. International Data Transfers

Our primary servers are located in the European Union (Germany). As a global service, your data may also be transferred to and processed in other countries where our service providers operate, including the United States and Singapore. We take reasonable steps to protect your data in accordance with applicable laws, including the use of appropriate safeguards for transfers.

7. Security

We use reasonable technical and organizational measures, including encryption in transit, access controls and monitoring, to protect your data. No system can be guaranteed to be completely secure.

8. Data Retention and Account Deletion

• We retain data for as long as needed to provide the Services and for the purposes described in this Policy.
• You can delete your account at any time from within the app (Settings > Account > Delete Account) or by emailing [email protected].
• After account deletion your personal data is anonymized and deleted within 90 days, unless a longer retention period is required by law, for fraud prevention or to resolve disputes.

9. Your Rights

Depending on where you live (including under the GDPR, the UK GDPR and US state privacy laws such as the CCPA), you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to receive a copy of it in a portable format, and to withdraw consent at any time. To exercise these rights contact [email protected]. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority.

10. Children's Safety

We maintain a zero-tolerance policy toward child sexual abuse and exploitation. Content or conduct that sexualizes, exploits or endangers minors is removed and may be reported to the relevant authorities. Child safety concerns can be reported in the app or by emailing [email protected].

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the app or the website, and the effective date above will be updated.