Terms of Use

1. General Provisions

These Terms of Use ("Terms") govern your access to and use of the Novu Live mobile application, website and all related digital services (collectively, the "Services") operated by Novu Cosmic LLC ("Novu Live", "Company", "we", "us" or "our").

By accessing or using the Services you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our community rules. If you do not agree, you must not use the Services.

2. Description of the Service

Novu Live is a social entertainment platform that allows users to host or join live voice and video streams, participate in live rooms, send and receive virtual gifts, and interact through chat and social features. We aim to provide a safe, respectful and lawful community environment.

3. Age Requirement

The Services are strictly limited to individuals who are 18 years of age or older. Accounts of users found to be under 18 will be suspended or permanently removed.

4. Account Registration and Security

• You must provide accurate and truthful information.
• Accounts are personal and may not be sold, transferred, rented or shared.
• You are responsible for keeping your login credentials confidential. Report any unauthorized use of your account immediately to hello@novulive.com.
• You may request deletion of your account at any time from within the app (Profile > Settings > Delete account). The account is deleted after a waiting period (currently 28 days); signing in again during this period cancels the request. Remaining diamonds, coins and purchases are forfeited and are not refundable.

We may suspend or terminate accounts that violate these Terms or our community rules, engage in fraud or abuse, or compromise platform integrity or safety. Access restrictions, including device-level limitations, may be applied where necessary.

5. Community Standards and Prohibited Content

You may not upload, post, stream or share content that includes:

• Nudity or sexually explicit material
• Pornographic or adult-service content
• Excessive or graphic violence
• Promotion of illegal drugs or other illegal activity
• Hate speech or discriminatory content
• Threats, harassment or bullying
• Encouragement of self-harm
• Copyright or trademark infringement
• Personal data of other people without their consent
• Spam, artificial engagement or bot usage
• Fraudulent, misleading or phishing links

Novu Live has zero tolerance for objectionable content and abusive users. We use automated systems and human moderation to monitor content. Where violations are detected we may remove content, stop live broadcasts, suspend accounts or permanently terminate accounts. Users can block other users and report content, profiles, rooms, calls and messages from within the app; reports are reviewed within 24 hours, objectionable content is removed and users who post it are suspended or removed from the Services. Urgent safety matters are prioritized.

6. User Content and License

You retain ownership of the content you create. By uploading or sharing content through the Services you grant Novu Live a worldwide, royalty-free, sub-licensable licence to use, display, distribute, reproduce and technically process your content solely for the purpose of operating, promoting and improving the Services. You are legally responsible for the content you post.

7. Virtual Items and Digital Content

The Services may offer virtual items such as coins, diamonds, badges and other digital goods. Virtual items are licensed digital content, have no real-world monetary value, are non-transferable and may not be exchanged outside the platform. Violation of platform rules may result in limitation or removal of virtual items.

8. Payments and Purchases

Purchases made through the Apple App Store or Google Play are subject to the respective store's payment, cancellation and refund policies. Novu Live is not directly responsible for payment processing conducted through these store systems, except as required by applicable law. Fraudulent activity, unauthorized transactions or payment abuse may result in account suspension or termination.

9. Safety and Monitoring

We may analyze content for safety purposes, review user reports and implement technical safeguards. While reasonable measures are taken to maintain platform security, uninterrupted or error-free operation is not guaranteed.

10. One-to-One Voice and Video Matching and Calls

The Services include features that connect you with another adult user for a one-to-one voice or video conversation, such as Match and private calls.

• All community standards in Section 5 apply in full during matches and calls. Nudity, sexual content, harassment, threats and any other prohibited content or behaviour are not allowed in voice or video calls.
• You can end a call at any time, and you can block or report the other user during or after the call. Reported calls are reviewed within 24 hours.
• Switching a voice call to video requires the consent of both users.
• Where a match or call uses match cards or diamonds, the applicable price is shown in the app.
• Calls are transmitted in real time and are not recorded by Novu Live.
• We may end calls, restrict matching, or suspend or terminate accounts that violate these Terms.

11. Artificial Intelligence Features

The Services include optional AI features, such as a profile setup assistant, match suggestions, AI images and Tavla, which writes and sends conversation-starting messages on your behalf when you start it for a specific person. You are responsible for any content created or sent through AI features on your account, which must follow these Terms and our community rules. AI-generated content may be inaccurate and does not represent the views of Novu Live. AI credits are consumed when a feature is used and are not refundable, except that credits are returned automatically if a generation fails. Your data is not used to train AI models; see our Privacy Policy for details.

12. Third-Party Services

The Services may contain links to, or integrations with, third-party services. Novu Live is not responsible for the content, policies or practices of third-party services.

13. Limitation of Liability

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Novu Live shall not be liable for user-generated content, third-party actions, technical interruptions, data loss, or indirect or consequential damages.

14. Dispute Resolution and Governing Law

In the event of a dispute you must first contact hello@novulive.com so that we can try to resolve it informally. These Terms are governed by the laws of the United States and the state in which Novu Cosmic LLC is organized, without regard to conflict-of-law rules, except where the mandatory consumer-protection laws of your country of residence provide otherwise.

15. Child Safety and Protection

Novu Live maintains a zero-tolerance policy toward child sexual abuse and exploitation (CSAE). The following are strictly prohibited:

• Child sexual abuse material (CSAM)
• Sexual exploitation of minors
• Grooming or predatory behaviour toward minors
• Sexualization of minors in any form
• Any content or conduct that exploits, endangers or harms children

If such content or behaviour is detected we may immediately remove the content, stop live broadcasts, suspend or permanently terminate accounts, apply device or account restrictions, and report the activity to law enforcement authorities where required by law. Novu Live complies with all applicable child protection laws and regulations.

16. Reporting Child Safety Concerns

Users can report harmful content, misconduct or child safety concerns from within the app:

• User profile: select "Report" from the top-right menu of a profile page.
• Voice or video rooms: tap the Share button in the room and select "Report", or press and hold the room in Discover and tap "Report".
• Discover: press and hold a profile or room page and tap "Report".
• Posts: open the post's menu and select "Report".
• Private messages: press and hold a message in the chat and select "Report", or select the conversation in your message list and choose More > "Report".

All reports are reviewed by our moderation team. If you encounter content related to child exploitation, report it immediately in the app or email safety@novulive.com.

17. Updates to the Terms

We may update these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.